The earliest order availability dates are available on each product page & during checkout. All product details & information can be found on the individual product pages as well.

As all our wagashi are made from scratch, we require minimum 3 to 5 days advance notice to prepare your order, depending on your order quantity.

We recommend placing your order early, as we will close our orders once slots are full.

Walk-in purchase is NOT available.

We are only accepting pre-orders online, for delivery(min. $35) or self-collection.

Yes, we do! Self-collection is available strictly by appointment only, between 11am-3pm. Please input the pick-up date and your preferred timeslot during checkout, or drop us an email or message via Whatsapp to book your self-collection slot.

Pickup location: 183 Jalan Pelikat, The Promenade @Pelikat Singapore 537643 (Kovan area). The full address and other collection details will be available in the confirmation email upon checkout.

Feel free to reach out to us if you have any enquiries.

We only deliver within Singapore (Minimum order $35)

Standard delivery rate: $13 to $18 (Delivery will be made ANYTIME between 11am-5pm.

Surcharges are automatically applied during festive peak periods.

Special delivery requests: $30

*Delivery with Specified Time Request (e.g. before 2pm, 3pm - 5pm, or 10-11am)

We DO NOT allow delivery to pickup/drop-off points. Please note that we reserve the right to cancel an order if an incorrect or incomplete address is provided during the checkout process.

Charges will apply for the below:

1. Specific Time Slot delivery $30 (e.g. 1-2hrs time range)

2. CBD Area - $5 3. Sentosa - $5

A list of areas affected by CBD surcharge include but are not limited to:

Anson road, Beach road, Bencoolen road, Boat Quay, Bugis Street, Cairnhill Circle, Cecil Road, Chinatown, City Hall, High Street, Marina Bay, Middle Road, North Bridge road, Orchard road, People’s Park, Raffles Place, Rochor road, Shenton Way, Suntec City, Tanjong Pagar, Victoria street.

**Please note that we do not deliver to hospitals, special zones, and restricted areas.

**Special Zones refers to: All Military Camps

All Military Airbases

All Naval Bases

All Police and SCDF stations

All Airports(Except Changi airport, unrestricted areas)

All Sea Ports and Shipyards

All Prisons facilities

All Power Stations

All immigration checkpoints

All schools & universities

Restricted Areas

High Security Areas

All Islands outside Mainland Singapore (excluding Sentosa)

Airline Road

Airport Cargo Road

Tuas

Gul

Benoi Sector

Penjuru

Lim Chu Kang

Alps Avenue

Brani Terminal Avenue

Rifle Range

Customer's details = Sender's details (Your own details)

Shipping Information = Recipient's details.

Please make sure to fill in the Recipient Name & Contact Number fields correctly.

We do not provide & will not include any printed receipts for ALL orders. The sender will only receive an e-receipt via the email provided during checkout.

Please ensure your own details, especially name & contact number, are provided accurately in the Customer Details fields in case the driver needs to contact you. We take a lot of care in not spoiling any surprises or gifting experiences. We would prefer to call the sender first in the event that the address is wrong, or if something unexpected crops up during delivery.

In the event that we are unable to contact the sender or recipient (e.g. wrong address or the recipient is not home), this will be considered a failed delivery.

Strictly NO refunds for any of our products in the case of a failed/missed delivery. As our items are perishable, they will not be returned to us in the event of a failed delivery.

In the case of a failed delivery, a redelivery attempt means that a NEW order will have to be placed & payment must be made (Items + delivery fee), before we schedule the delivery. This is fully subject to item/product availability as all our items are made-to-order & we rarely have "extras".

As our wagashi are made-to-order, strictly no refunds or cancellations after payment is made. Slight amendments like change of delivery date, time-slot or address will be reviewed on a case-by-case basis. If you made a mistake in your order, do reach out to us and we'll do our best to help.

Approved order cancellations(initiated by the customer) will incur an admin fee of 4.4% of the total order amount.

Traditional nerikiri designs can vary based on region, season, or simply the artisan’s own vision. The designs shown in the product photos are fixed - customisation of designs or flavors are not allowed. As each of our wagashi & nerikiri are crafted by hand, they may look slightly different from the photo reference.

If you'd like to place an order for a customized set of nerikiri or wagashi, kindly refer to our Bulk/Corporate Order FAQ and submit the required information for us to send you a quote based on the complexity of designs and quantity. Thank you.

Please ensure that you're contactable & available to receive the order on the delivery date or time slot stated. Failure to do so would result in a failed delivery and there will be no refund for the items or the delivery fees.

Strictly NO refunds for any of our products in the case of a failed/missed delivery. As our items are perishable, they will not be returned to us in the event of a failed delivery.

In the case of a failed delivery, a redelivery attempt means that a NEW order will have to be placed & payment must be made (Items + delivery fee), before we schedule the delivery. This is fully subject to item/product availability as all our items are made-to-order & we rarely have "extras".