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  • Do you accept walk-in purchase?
    Walk-in purchase is NOT available. We are only accepting pre-orders online, for delivery(min. $35) or self-collection.
  • Do you offer self-collection?
    Yes, we do! Self-collection is available strictly by appointment only, between 11am-3pm. Please input the pick-up date and your preferred timeslot during checkout, or drop us an email or message via Whatsapp to book your self-collection slot. Pickup location: 183 Jalan Pelikat, The Promenade @Pelikat Singapore 537643 (Kovan area). The full address and other collection details will be available in the confirmation email upon checkout. Feel free to reach out to us if you have any enquiries.
  • What are your delivery charges?
    We only deliver within Singapore (Minimum order $35) Standard delivery rate: $13 to $18 (Delivery will be made ANYTIME between 11am-5pm. Surcharges are automatically applied during festive peak periods. Special delivery requests: $30 *Delivery with Specified Time Request (e.g. before 2pm, 3pm - 5pm, or 10-11am) We DO NOT allow delivery to pickup/drop-off points. Please note that we reserve the right to cancel an order if an incorrect or incomplete address is provided during the checkout process. Charges will apply for the below: 1. Specific Time Slot delivery $30 (e.g. 1-2hrs time range) 2. CBD Area - $5 3. Sentosa - $5 A list of areas affected by CBD surcharge include but are not limited to: Anson road, Beach road, Bencoolen road, Boat Quay, Bugis Street, Cairnhill Circle, Cecil Road, Chinatown, City Hall, High Street, Marina Bay, Middle Road, North Bridge road, Orchard road, People’s Park, Raffles Place, Rochor road, Shenton Way, Suntec City, Tanjong Pagar, Victoria street. **Please note that we do not deliver to hospitals, special zones, and restricted areas. **Special Zones refers to: All Military Camps All Military Airbases All Naval Bases All Police and SCDF stations All Airports(Except Changi airport, unrestricted areas) All Sea Ports and Shipyards All Prisons facilities All Power Stations All immigration checkpoints Restricted Areas High Security Areas All Islands outside Mainland Singapore (excluding Sentosa) Airline Road Airport Cargo Road Tuas Gul Benoi Sector Penjuru Lim Chu Kang Alps Avenue Brani Terminal Avenue Rifle Range
  • How far in advance should I place my order?
    The earliest order availability dates are available on each product page & during checkout. All product details & information can be found on the individual product pages as well. As all our wagashi are made from scratch, we require minimum 3 to 5 days advance notice to prepare your order, depending on your order quantity. We recommend placing your order early, as we will close our orders once slots are full.
  • My order is meant to be a gift. What should I do?
    Customer's details = Sender's details (Your own details) Shipping Information = Recipient's details. Please make sure to fill in the Recipient Name & Contact Number fields correctly. We do not provide & will not include any printed receipts for ALL orders. The sender will only receive an e-receipt via the email provided during checkout. Please ensure your own details, especially name & contact number, are provided accurately in the Customer Details fields in case the driver needs to contact you. We take a lot of care in not spoiling any surprises or gifting experiences. We would prefer to call the sender first in the event that the address is wrong, or if something unexpected crops up during delivery. In the event that we are unable to contact the sender or recipient (e.g. wrong address or the recipient is not home), this will be considered a failed delivery. Strictly NO refunds for any of our products in the case of a failed/missed delivery. As our items are perishable, they will not be returned to us in the event of a failed delivery. In the case of a failed delivery, a redelivery attempt means that a NEW order will have to be placed & payment must be made (Items + delivery fee), before we schedule the delivery. This is fully subject to item/product availability as all our items are made-to-order & we rarely have "extras".
  • Can I make amendment/cancel my order after payment?
    As our wagashi are made-to-order, strictly no refunds or cancellations after payment is made. Slight amendments like change of delivery date, time-slot or address will be reviewed on a case-by-case basis. If you made a mistake in your order, do reach out to us and we'll do our best to help. Approved order cancellations(initiated by the customer) will incur an admin fee of 4.4% of the total order amount.
  • Will the nerikiri in my order look exactly like the product image?
    Traditional nerikiri designs can vary based on region, season, or simply the artisan’s own vision. The designs shown in the product photos are fixed - customisation of designs or flavors are not allowed. As each of our wagashi & nerikiri are crafted by hand, they may look slightly different from the photo reference. If you'd like to place an order for a customized set of nerikiri or wagashi, kindly refer to our Bulk/Corporate Order FAQ and submit the required information for us to send you a quote based on the complexity of designs and quantity. Thank you.
  • What if I missed my delivery?
    Please ensure that you're contactable & available to receive the order on the delivery date or time slot stated. Failure to do so would result in a failed delivery and there will be no refund for the items or the delivery fees. Strictly NO refunds for any of our products in the case of a failed/missed delivery. As our items are perishable, they will not be returned to us in the event of a failed delivery. In the case of a failed delivery, a redelivery attempt means that a NEW order will have to be placed & payment must be made (Items + delivery fee), before we schedule the delivery. This is fully subject to item/product availability as all our items are made-to-order & we rarely have "extras".
  • What is traditional Japanese wagashi?
    Wagashi is a broad term used to describe traditional Japanese confections that are typically enjoyed with green tea. Wagashi translates to “Japanese sweets” or “Japanese snacks”. Please refer to the respective product pages for detailed information.
  • Are your Japanese wagashi sweet?
    While most traditional Japanese wagashi are known to be quite sweet as they are paired with tea, we are pleased to inform you that our wagashi and nerikiri are 40% lower in sugar than the traditional recipe. This reduction in sugar level gives our wagashi a light flavor that is not overwhelmingly sweet, so that you and your family (especially kids) can enjoy them guilt-free when in moderation.
  • What ingredients are in your wagashi?
    Please refer to the respective product pages for detailed information. loveforwagashi.com/shop
  • What is the best way to enjoy wagashi?
    Japanese wagashi should be eaten fresh, on the same day received/purchased. To store, please keep refrigerated at all times & consume latest by the next day. To enjoy them at the ideal texture: Take them out of the fridge & allow them sit at room temperature for about 15 minutes. (Do not remove the cover until you're ready to consume, to prevent the nerikiri skin from drying). Enjoy the wagashi with a warm cup of unsweetened tea to complete the experience!
  • How long can I keep the wagashi for?
    All of our wagashi should be eaten on the same day received/purchased. Otherwise, they should be refrigerated(chilled) & consumed latest by the next day. Our wagashi (including fillings) are freshly made from scratch & do not contain preservatives.
  • Do you accept bulk/corporate orders?
    Yes, we do! Please place your orders as early as possible, or follow the timelines stated below: - 5-10 boxes (minimum 1 week in advance) - 10-15 boxes (minimum 2-3 weeks in advance) - Above 15 boxes** (minimum 3-4 weeks in advance) Contact us to enquire about: - Availability of order & delivery slots before placing a bulk order for existing products - Quote for customized designs To help us understand your request better, please provide us with the following info in your enquiry email, being as specific as possible.: Company name Contact Name & Number Email Billing name Quantity Delivery date Preferred delivery 4hr time slot(AM: 10am - 2pm or PM: 2pm - 6pm) Number of delivery locations & where. Preferred products, or theme (if applicable) Budget (if any) With the above info, we will provide you with a quote & ensure there is sufficient time to fulfill your order. Please note that your order is only confirmed when full payment is made. Once the confirmation & payment deadline has been advised, we reserve the right to decline any orders with late confirmation or payment delays. We do not offer 'samples'. *Orders above $160 are entitled to free standard delivery(4hr timeslot) to ONE address. **Orders above $300 are entitled to: Bulk/Corporate 5% discount & free delivery to one address, or flat-rate islandwide delivery offer $11(U.P. $15) for multiple locations. Important: All our wagashi & fillings are made from scratch with premium ingredients imported from Japan. Every single piece is meticulously hand-sculpted & the whole process takes at least 2 - 3 days from production to finish. Also, we have maintained our product prices despite steep rising costs on our end. Hence we seek your understanding that all orders must be made in advance(refer to timelines above) & that no further discounts will be provided.
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